Our policy

Exchange and return policy:

After the sale order, the goods available for delivery within three days or less can be canceled or modified 24 hours before the agreed delivery date.
Goods available for delivery within four days or more can be canceled or modified within a maximum period of 24 hours after the sale order or receipt of payment (whichever is earlier)
Refund of the difference in amounts shall be after cancellation or modification, as a maximum of two working days.

Warranty policies and conditions:

A control panel must be used to operate the 3-phase products, and it must be equipped with protections of appropriate sizes to prevent short currents, amperage increase, voltage increase or decrease, or a break in one of the fuses, and it must include appropriate protection to prevent dry operation.
The sequential take-off of products causes damage to their engine, and it must be taken into account when choosing them that the time between stopping and running is not less than 5 minutes, and for submersibles, it is not less than 15 minutes.
The actual operating point must be within the appropriate operating range of the product. Operating at a flow rate less than the minimum or more than the maximum may result in repetitive damage and is not covered by the warranty.
A drop in temperature below zero degrees Celsius leads to freezing of water inside the pump and results in severe damage to the parts of the pump and is not covered by the warranty. The pump must be emptied of water after it stops at the time of hypothermia.
Products, except for sewage submersibles, are suitable for pumping clean water. The presence of water sediment may lead to damage to the parts of the product and is not covered by the warranty.
Sewage submersibles are suitable for pumping sewage water only, and the warranty is voided if used to pump water that includes other materials
The product must be operated once a week, as a minimum, to avoid freezing of the product due to the cessation of its use
Any defect in the well, distortion, lack of cleanliness of plankton and sediment, immersion of the engine in mud, or non-compliance with the internal packaging of the well “bag” invalidates the warranty.
Ensure that water-cooled engines are filled with water through the valve designated for this purpose before starting operation.

First: Warranty Duration:

Polyethylene tanks for ten years
Fiberglass tanks twenty five years
Panel tanks ten years for fiberglass
Floor hatch cover 2 years
Electrical appliances two years
Submersible fans for one year wells
Repair spare parts six months
Products that are marketed to customers under contracts, the guarantee policy is the basis, unless otherwise mentioned in the contract
In the event that any product that is not included in the above products is sold, this means that it does not have any warranty from the company
The previous periods are the fixed standard, unless otherwise stated in the invoice
These periods are valid upon compliance with all subsequent paragraphs.

Second: Installation method:

A- Reservoirs:

A-1- Burial tanks:

The tank installation site shall be excavated taking into account the following:

The depth of the pit should be equal to the height of the tank from the base to the neck, in addition to 7-10 cm for making a cleaning brush, in order to install the tiles and the manhole cover.
Leave a distance between 30-50 cm from the length and width of the tank.
The excavation must be level and completely dry, with your soil leveling, and the thickness of the sand (soft burial that does not contain impurities) at the base is not less than 10-15 cm above the base (which must be completely level, and to ensure that this base is 15 cm). concrete pour cm)
Ensure that the pit is not exposed to groundwater, and that no vehicles or machinery pass over the reservoir pit in the future.
It must be ensured that there is no groundwater in the hole
In the event that private cars are desired to pass over the reservoir, an 8 mm steel reinforced concrete pour with a thickness of at least 15 cm must be made on all the walls of the pit.
The tank is placed on a hole as described, and in the case of more than one tank, 50 cm should be left between one tank and the other.
Making entry and exit openings and plumbing (by the company only) and installing all necessary connections for the tank, taking into account not making additional openings without any need, and the openings must be preserved, especially that there is a ventilation hole left as it is
Starting the backfilling process with filling the tank at the same time. Backfilling and filling must be done in stages (each stage is 50 cm high). Backfilling must be done with fine sand that does not contain any impurities that affect the body of the tank.
It must be ensured that the backfill on the bottom side of the tank is free of voids, which supports the proper installation of the tank, and the sand must not be compacted when backfilled.

A-2- Above-ground tanks:

It is preferable to place the tank in a shaded place
Do not place or support any heavy pieces on the tank (such as attaching the favorites to the body of the tank, or placing tiles, wood, or any material on any side of the tank).
In the event of spraying phonon on the body of the tank, the tank will be out of warranty
The tank must be placed on a completely flat surface.
The entire base of the tank must be on a level ground (it is not placed on bridges or intermittent blocks, even if it is flat or only touching the legs).
Leave a distance of 50 cm between the cabinets
A-3- Panel tanks:
The product must be used for its intended purpose only and maintained in accordance with the operation and maintenance manual delivered to the customer. The warranty does not cover the rust of the screws, and the tank must not be left empty
The tank must be used for its intended purpose
The percentage of water in it should not be less than half a meter at least, so that the sealant does not dry out, except in the case of maintenance, which does not exceed 24 hours.

A-4- General requirements for tanks and ground covers:

The plumbing openings are from the company and the guarantee is considered null in the event that openings are made by any party other than the company
Damage caused by plumbing work by excessive tightening or tying is not covered by the warranty
It must be taken into account that the level of the pipes is at the same level as the plumbing openings, and not to be lower or higher than it, in order not to cause damage to the tank, and the damage resulting from that is not covered by the warranty.
The use of tanks is for water, and any addition or other purpose is a special manufacture
The openings must be kept for the purpose for which they are intended, especially the ventilation openings and the overflow line, clean and free from obstruction, and the flow line must be greater than the inlet size.
The tank should be filled with water for a period not exceeding
And that the common valves/control units are always in good condition.
The tank shall not be exposed to any internal/external pressures, blows, bumps, knocks, etc
If the tank is cleaned with chlorine or compound materials, we strongly recommend lowering the water level by up to 1 meter on the opposite side of the chlorinated side. This will mitigate any damage to the separation wall.
Ground covers must not bear more than 3,5 tons
The company is not responsible for the installation (it is done through the customer according to the installation requirements in the guarantee through specialized technicians) except for the sectional cabinets (and it is by agreement)

A-5- Special manufacturing requests for:

Any storage capacity greater than fifty thousand liters (fiber glass)
More than four plumbing holes in the tank, including the ventilation hole.
More than one tank cover.
Any addition required on the outside or inside the body of the tank, or any special addition to the manufacturing materials for the purpose of storing a material with interactive properties or special formulations
Any storage tanks other than water
The largest height is three and a half meters.

B - Electrical devices:

B-1- Pump operating and control systems:

The pump current should be less than the primary current of the pressure switch float switch
For regular automatic operation, the maximum pumping height should not exceed 80% of the pressure device operating pressure. The pump pressure should exceed the device restart pressure by at least 1 bar.
The maximum operating pressure of the pressure switch pressure tank should not exceed the pressure device
For regular automatic operation, adjust the air in the reservoir to be equal to the pump's restart pressure
The air pressure of the pressure tank must be compensated every six months as a maximum to compensate for the leaking air
Repeated starting and stopping causes damage to the pressure switch and is not covered by the warranty. The time between stopping and restarting should not be less than 5 minutes

B-2- Pumps and submersibles

The warranty does not cover any damage to the product due to dry operation or operation without water flow and proper protection must be used and the warranty is void if the plungers are not submerged
Completely with water or the water flow rate is less than the agreed rate in the case of artesian submersibles
A cable of suitable size should be used for the main load of the motor to avoid voltage drop during operation
In the case of automatic operation of 1-phase products, a float with an ampere commensurate with the basic amperage of the product must be used, otherwise a control panel must be used
An appropriately sized breaker shall be used to protect 1 phase products from short circuits

B-3 - Warranty for domestic desalination units

Desalination units must be used with a pressure tank and units feeding an open tank are not covered by the warranty.
Stopping the operation of the desalination units for a week may lead to damage to some parts and may require replacement of filters and is not covered by the warranty.
Desalination units are suitable for municipal water, the salts of which do not exceed 1000 ml of purified water. Using untreated water may lead to damage to some parts of the unit and is not covered by the warranty.
The used filters of the device are not covered by the warranty, and care must be taken to replace them within the periodic period specified for each filter.
Filters must be replaced regularly according to the filter replacement schedule, and the warranty on any component subject to damage due to delayed maintenance is voided.
Closing the drain water line leads to serious damage to the product and is not covered by the warranty.

B-4 - General requirements for electrical devices (pumps, submersibles, and home desalination units)

Installation, operation and periodic maintenance must be carried out in accordance with the recommendations of the user manual
The electrical supply voltage with the load must be identical to the main voltage, with a difference not exceeding 5%. In the case of artesian wells, a decrease not exceeding 3% is allowed.
The product (except for submersibles) must be installed in a well-ventilated and dry place, with no water falling on it, and domestic desalination units must be installed in an air-conditioned location.
The company is not responsible for the installation (it is done through the customer according to the installation requirements in the guarantee through specialized technicians) except in the case of (home desalination units, Softener Systems, and central water filters) The service includes installation (in specific cities) and does not include plumbing items such as pipes and what is needed, so they are provided by the customer.

Third: Payments and reservation of goods:

The goods available for delivery upon the sale order within three days or less are reserved and paid for in full.
The goods available for delivery upon the sale order within four days or more are reserved and 50% of its price is paid upon the sale order and 50% upon delivery.
Goods that contain special manufacturing requests are reserved and paid for in full.

Fourth: Cancellation or Amendment:

After the sale order, the goods available for delivery within three days or less can be canceled or modified 24 hours before the agreed delivery date.
Goods available for delivery within four days or more can be canceled or modified within a maximum period of 24 hours after the sale order or receipt of payment (whichever is earlier)
Refund of the difference in amounts shall be after cancellation or modification, as a maximum of two working days.
Special requests cannot be refunded after two days of transferring the amount.

Fifth: Delivery:

Polyethylene and fiberglass tanks are delivered to the agreed location for free if it is not mentioned in the invoice that the customer bears the cost of transportation With the exception of tanks with a capacity of (300, 600, 1,000 liters), they are not included in delivery and are only picked up from the branch.
The polyethylene tanks are raised to two floors for free, with a maximum of two tanks per bill, and they are in the same location, with a suitable place next to the building for the crane to facilitate the lifting of the tanks.
The customer is responsible for downloading the fiberglass tank, or the crane rental value is added to the invoice.
In the event that there is an old tank on the site, the company is responsible for removing it if it was produced by the National Fiberglass Factory after dismantling the plumbing by the customer.
Delivery is made to areas outside the urban range of sales outlets, at a distance of twenty to one hundred kilometers as a maximum, on Thursdays only, one week after the date of the sale order.
In the event that the customer or his representative is not present within half an hour of the agreed date for delivery, the delivery will be rescheduled after two working days, with the customer bearing a transportation invoice according to the market value for re-delivery, and in the event of repeated non-receipt, the customer must bear the transportation himself, and the company is not responsible for its storage It is in the custody of the customer.
In the event that goods that contain one of the items of the orders are not received